We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Shipping rates for most items we sell are based on both the weight of the item and the size of the box required to ship it. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you're buying internationally, the shipping prices online will take care of all shipping expenses except your local duties or taxes which vary by your country.
Special orders and custom items are not eligible for return or refund.
We offer 100% satisfaction on all products we sell. You may return any items within 30 days of delivery for a full refund. A 10% restocking fee applies to all returns unless there is an error on our part. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us by email at firstname.lastname@example.org and include your order number and the reason for returning the item. You will be instructed to carefully repackage the item in the original packaging if possible and return it to us at: