Loading... Please wait...

FAQs

 
Frequently Asked Questions

 

Who am I buying from?
 

Silver Sky Imports is an online marketplace that offers unique handicrafts from Tibet, India, Nepal and throughout Asia. Launched in 2003, Silver Sky Imports is the largest supplier of hand crafted items from the Himalayas. We specialize in the largest variety of Tibetan Singing Bowls and Crystal Singing Bowls online and include individual sound samples, pictures and descriptions for each bowl. Some of our other products include Tibetan Prayer Flags, Japanese Bowls, Ceramic, Tingshas, Bell and Dorje, Incense, Felted Wool Handbags, Wood Masks, Prayer Wheels, Crystal Pyramids, Gongs, Bronze Statues, Sound Healing, Meditation, Sound Therapy, and Tibetan Meditation Rugs.

What is your Shipping Policy?
 

Most items ship within 24 hours. We ship every weekday Monday through Friday. Please email us for rates (silverskyimports@gmail.com) if you need an item sent via expedited shipping services.

We do allow buyers to combine shipping for multiple global-shipping-worldwide.jpgpurchases. To check shipping rates simply add items to your cart and click "calculate shipping".  Shipping can be greatly reduced by buying more than one item! Domestic shipping prices are posted and include shipping, handling, and confirmation. (U.S.A. only)

Most items over 13 ounces ship via FedEx Ground which is our standard service in the 48 states. Any Po Boxes or areas outside the 48 states must choose priority mail. Most items under 13 ounces ship via first class mail.

International shipping prices are posted and shipping-guy-worldwide.jpgavailable in the shopping cart by selecting "calculate shipping". Shipping can be greatly reduced by buying more than one item! We send all international packages over 1 pound via Global Priority Mail or FedEx which includes tracking for free. This is the safest and fastest way and PayPal requires sellers to have tracking on all international orders. Any items under 1 pound ship global first class mail. Please email us for any special postal requests.

International customers are required to include a phone number with their order for customs clearance. The buyer is also responsible for any duty or tax that their home country charges. Please contact your customs office to find out if they charge a duty or tax on purchases.

Do you ship internationally?
 

Yes, worldwide

What is your Return Policy?
 

All items have a 30 day 100% customer satisfaction silver-sky-imports-satisfaction-guarantee.jpgguarantee. We truly hope you will be ecstatic (meaning: Feeling or expressing overwhelming happiness or joyful excitement) with your purchases from us.  If for any reason your not, please let us know and we will work tirelessly until your satisfied or we will send a full refund upon return.  We will accept postage paid returns only after a return merchandise authorization number has been obtained. Please email silverskyimports@gmail.com for a return merchandise authorization number. Items must be in original packaging and condition. A 10% re-stocking fee will be applied and we do not refund shipping costs unless the item is not as described.

What Customer Service help do you offer?
 
We are available by phone and email.  You may visit our showroom, but reservations are required.  Do not hesitate to call with any questions, we are happy to help.

 

Toll Free:   800-494-1369 (USA and Canada)

Phone:       402-464-1450 (International +1)

Fax:           425-963-7409

Email:        SilverSkyImports@gmail.com

Address:    Silver Sky Imports LLC

                  3107 S 6th St

                  Suite 115

                  Lincoln, NE 68502 USA


Service

  • Contact
  • Privacy Policy
  • Terms & Conditions
  • 100% Satisfaction Guarantee
  • Merchant Services

    Sign up to our newsletter



    Web Statistics