Frequently Asked Questions

Who am I buying from?
SilverSkyImports.com is an online marketplace that offers unique handicrafts from Tibet and Nepal. Launched in 2003, SilverSkyImports.com is currently the largest supplier of handmade items from the Himalayas. We specialize in the largest variety of Tibetan Singing Bowls online and include individual sound samples, pictures and descriptions for each bowl. Some of our other products include Tibetan Prayer Flags, Tingshas, Bell and Dorje, Incense, Felted Wool Handbags, Wood Masks, Prayer Wheels, Gongs, Bronze Statues, and Tibetan Meditation Rugs.

What is your Shipping Policy?
Most items ship within 24 hours. We ship every weekday Monday through Friday. Please email us for rates (silverskyimports@gmail.com) if you need an item sent via expedited shipping services.

We do allow buyers to combine shipping for multiple purchases. If you want to combine items in one shipment for a discount, please include all items in your shopping cart and the site will automatically combine shipping. The general rule for combining packages is that you will be charged the full shipping price of the item that has the highest rate and then 1/2 off each additional item. Shipping can be greatly reduced by buying more than one item! Domestic shipping prices are posted and include shipping, handling, and confirmation. (U.S.A. only)

All items over 1 pound ship via U.S.P.S. Priority mail and all items under 1 pound ship via first class mail. We do ship UPS ground for larger bulk orders.

International shipping prices are posted and available at checkout. The general rule for combining international packages is that you will be charged the full shipping price of the item that has the highest rate and then 1/2 off each additional item. Shipping can be greatly reduced by buying more than one item! We send all international packages over 1 pound via Global Priority Mail which includes tracking for free. This is the safest and fastest way and PayPal requires sellers to have tracking on all international orders. Any items under 1 pound ship global first class mail and include free insurance. Please email us for any special postal requests.

International customers are required to include a phone number with their order for customs clearance. The buyer is also responsible for any duty or tax that their home country charges. Please contact your customs office to find out if they charge a duty or tax on purchases.

Do you ship internationally?
Yes

What is your Return Policy?
All items have a 30 day 100% customer satisfaction guarantee. We will accept postage paid returns only after a return merchandise authorization number has been obtained. Please email silverskyimports@gmail.com for a return merchandise authorization number. Items must be in original packaging and condition. A 10% re-stocking fee will be applied and we do not refund shipping costs unless the item is not as described.

What Customer Service help do you offer?
Email: SilverSkyImports@gmail.com

Address:

SilverSkyImports.com

2907 N 38th St

Lincoln, NE 68504 USA

Phone: 402-210-2911

Fax: 425-963-7409